Your clients typically want instantaneous, proactive resolutions through multiple communications channels 24 hours a day. In this Arrow webinar, IBM’s Steve Choquette discusses how customer service and support organizations are being asked to do more with less – while also maintaining customer satisfaction and resolution rates.
- IBM Watson Use Cases and Portfolio Overview | View On-Demand
If any of the issues below sound like the business glitches your clients are facing, view this webinar today to see how IBM can address these with their industry-leading solutions.
- Companies need to provide quick answers to employees’ questions and efficiently process requests; but they are facing issues around long resolutions times, rising costs and low adoption of technology among employees.
- Customer support agents deal with complex questions that can be time-consuming and more difficult than expected daily. Delays in finding answers or providing inaccurate responses can negatively impact customer experience, not with a certain product or service, but with the company itself.
Check it out today!
Last modified: May 8, 2019